Currently delivering to uk & eu only

Shipping & Delivery Policy

Customer Care

Twenty8Twelve offers the following shipping options.




Deliveries will be made through a courier company.

The delivery times will generally be between 3 – 7 days. These periods may vary according to the specific circumstances of each order, such as the availability of the product chosen or the mailing area.

Likewise, in exceptional circumstances the delivery time may be altered by haulier incidents or difficulties in the delivery of the merchandise.

It should be taken into account that delivery can be made during business hours at the address you indicate. We would also stress the importance of your giving us a contact telephone number when you place the order, so that the transport company can contact you in the event of any difficulties with the delivery.

Remember that orders are not sent to post office boxes, so you will need to give us the exact delivery address.

Taxes and duties

All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis.

Switzerland & International

All product prices are displayed, exclusive of all taxes, duties and VAT. Orders may be subjected to local taxes and/or import duties, which are imposed by your local customs authority.


Each purchase is insured until delivery. Once the orders are signed for upon delivery, the responsibility for the shipment passes to the customer. If you have specified a third party recipient for delivery purposes, you accept that the signature by the third party is sufficient proof of delivery and fulfillment by Twenty8Twelve.

If you do not receive the order within the stipulated time, please contact us by means of our contact form or our Customer Attention Service by sending an e-mail to or calling the Customer Services number +44 (0)20 7042 3500 during customer attention hours (Monday to Friday from 09.00 to 17.00 GMT).


172 Westbourne Grove
Notting Hill
W11 2RW

Phone number: +44 (0) 207 221 9287
(Monday to Friday from 09.00 to 17.00 GMT.)